Saudi expertise. Business technology. Since 2016.Customer support
Retail, cafés & hospitality

Connect every sale to the operation behind it.

Unify point of sale, stock, purchasing and customer communication across your locations.

Retail stores, cafés and businesses operating across outlets.

Contemporary cafe interior with wooden tables, a service counter and natural light
  • Connected sales and stock
  • Branch visibility
  • Consistent customer experience
The connected workflow

Follow the work, step by step.

Choose a stage to see what starts it, what happens and what moves to the next step.

Stage 01 / 05

Customer & loyalty

Define how customer information and agreed loyalty offers are captured. Align promotions and communication with the applications included in the rollout.

Starts with
Customer interaction
Moves forward as
Customer and promotion context
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See it in your business

The tools behind everyday work.

Odoo Point of Sale — A checkout designed for your outlet
Odoo Point of SaleView full image ↗
In practice / 01

A checkout designed for your outlet

Configure products and the selling flow around the business. Retail and café requirements are reviewed with your team, including supported devices and the integrations needed for the selected setup.

  • Product catalog and checkout
  • Device and integration planning
Odoo · Inventory and replenishment — Keep the back office connected to the counter
Odoo · Inventory and replenishmentView full image ↗
In practice / 02

Keep the back office connected to the counter

Give the stock team a clear view of receipts, transfers and replenishment. We map the relationship between outlets and central stock so purchasing follows the same operating rules.

  • Outlet and warehouse records
  • Consistent replenishment rules
Tanaza · guest Wi-Fi editor — A guest connection with your identity
Tanaza · guest Wi-Fi editorView full image ↗
In practice / 03

A guest connection with your identity

Tanaza can provide a branded guest Wi-Fi entry page. Arselor configures the supported network, guest access and management responsibilities for your location.

  • Branded Wi-Fi welcome page
  • Guest access rules
Your Arselor engagement

From your operating model to a working solution.

01

Outlet and checkout discovery

02

Catalog, stock and purchasing setup

03

Device and network planning

04

Cashier training and launch support

We agree the applications, integrations, data and acceptance checks with your team before implementation.

Your connected stack

Services that support this operation.

Service illustration: Odoo ERP & integrations — Odoo

Odoo ERP & integrations

Connect finance, sales, inventory, procurement, manufacturing and people with an Odoo environment built around your operations.

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How it helps your business

Make every part of your business work together.

  • Connect the full operation
  • Make the system fit your team
  • Launch with confidence

Connect a quotation to stock availability, delivery and customer invoicing without re-entering the same information.

Full service
Service illustration: Tanaza cloud Wi-Fi management — Tanaza

Tanaza cloud Wi-Fi management

Centralize access-point configuration, guest access, firmware and monitoring across offices and branches.

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How it helps your business

Every branch. One clear view of your Wi-Fi.

  • Manage Wi-Fi across locations
  • Separate guest and business access
  • See what needs attention

Offer a considered guest connection while keeping business devices on the appropriate network.

Full service
Service illustration: WhatsApp chatbots & CRM — WhatsApp + Odoo

WhatsApp chatbots & CRM

Connect enquiries, automated answers and human handover with the right customer record and follow-up process in Odoo.

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How it helps your business

Turn a customer conversation into a clear next step.

  • Give customers a clear first response
  • Connect the conversation to Odoo
  • Launch a manageable channel

Ask the right first questions and route the opportunity to the responsible salesperson.

Full service
Service illustration: IT support & annual maintenance — Arselor

IT support & annual maintenance

Ad-hoc assistance and annual maintenance for users, devices, applications, networks, servers and cloud systems.

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How it helps your business

Less disruption. More productive working days.

  • One route for everyday IT issues
  • Prevent recurring disruption
  • Choose support that fits

Create a dependable contact point for staff and a maintenance plan for the systems they rely on.

Full service
Your next step

Bring us the challenge. Let’s plan the way forward.

A focused conversation with the right Arselor specialist.

Find your next step

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