Service packages

Support that fits your business.

Explore our annual Odoo and IT support packages, compare coverage and find the right plan for your team.

Business IT, connected.

Products. Solutions. Support. Services.

Annual care, clearly defined

Select up to two plans to compare their coverage.

Essential

Bronze

For teams that need occasional Odoo assistance.

SAR4,500 / year

Excluding VAT

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Explore plan coverage +

3 low/medium requests per month · 36 per year
1 high-priority + 1 critical request per year
3 account creation or change requests
Monthly monitoring and reporting
Quarterly basic system check and cleanup
Remote diagnosis and user guidance

Support during Arselor business hours.

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Popular

Silver

For active teams with recurring support needs.

SAR7,500 / year

Excluding VAT

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Explore plan coverage +

10 low/medium requests per month · 120 per year
3 high-priority + 1 critical request per year
3 account creation or change requests
Monthly detailed system health report
Quarterly diagnostics and database optimization
Security-patch verification and remote guidance

Support during Arselor business hours.

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Best value

Gold

For businesses needing closer oversight and escalation cover.

SAR12,000 / year

Excluding VAT

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Explore plan coverage +

Unlimited low/medium requests
Up to 6 high-priority + 3 critical requests per year
Up to 10 account changes
Monitoring every two weeks
Maintenance every two months
Remote and agreed onsite support within 80 km

24/7 coverage for high and critical incidents.

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Premium

Platinum

For organizations that need the broadest Odoo support coverage.

SAR18,000 / year

Excluding VAT

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Explore plan coverage +

Unlimited low, medium and high-priority requests
Up to 6 critical requests per year
Unlimited account administration
Weekly system monitoring
Monthly preventive maintenance
2 onsite visits per year within 80 km

24/7 coverage for high and critical incidents.

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Annual commitment. Coverage and service targets follow your contract. Business hours: Sunday–Thursday, 8:30 AM–4:30 PM KSA.

Annual care, clearly defined

Select up to two plans to compare their coverage.

Annual plan

Silver

Everyday remote IT assistance.

SAR1,738 / year

VAT confirmed in quotation

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Explore plan coverage +

Basic requests: unlimited; advanced: 3/month
Troubleshooting and account administration
Training: 2 sessions/year

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Annual plan

Gold

More capacity for growing teams.

SAR3,499 / year

VAT confirmed in quotation

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Explore plan coverage +

Basic requests: unlimited; advanced: 10/month
Network repair and software installation
Training: 4 sessions/year

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Annual plan

Platinum

Wider coverage, around the clock.

SAR7,499 / year

VAT confirmed in quotation

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Explore plan coverage +

Gold coverage plus 24/7 remote assistance
Onsite coverage within 80 km of Saihat
Training: 6 sessions/year

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Annual commitment. Coverage and service targets follow your contract. Business hours: Sunday–Thursday, 8:30 AM–4:30 PM KSA.

Your next step

A focused conversation with the right Arselor specialist.

Talk to Arselor Contact details

Support that fits your business.

Business IT, connected.

Choose your Odoo support plan.

Bronze

Silver

Gold

Platinum

Choose your IT support plan.

Silver

Gold

Platinum

Bring us the challenge. Let’s plan the way forward.